Last Updated: October 16, 2026
At Nordic TV, we aim to provide a reliable streaming experience and helpful customer support. This Refund Policy explains the conditions under which refunds may be requested for subscriptions purchased through our website.
1. Refund Eligibility
Customers may request a refund if the service they purchased cannot be activated or delivered as promised, or if a significant technical issue prevents them from accessing the service and remains unresolved after contacting our support team.
Refund requests are reviewed individually based on the circumstances of the purchase and the nature of the issue.
2. How to Request a Refund
To request a refund, contact our customer support team using the contact details provided on the Nordic TV website.
Please include:
- Your order number or purchase reference.
- The email address used for your order.
- A brief description of the issue.
- Any relevant information that may help us investigate the request.
Our team will review your request and contact you regarding the outcome.
3. Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider and financial institution.
We will inform you if additional information is needed to process your refund.
4. Non-Refundable Circumstances
Refunds may not be available for:
- Change of mind after successful activation and delivery of the service.
- Incorrect device setup or incompatible equipment when compatibility requirements were disclosed before purchase.
- Problems caused by an unstable internet connection or unsupported third-party applications.
- Failure to follow the installation instructions provided by our support team.
These exclusions do not limit any rights that cannot legally be excluded under applicable law.
5. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us with the relevant payment details. Verified duplicate charges will be reviewed for correction or refund.
6. Changes to This Policy
Nordic TV reserves the right to update this Refund Policy when necessary. The applicable policy will be made available on our website.
7. Contact Us
For refund questions or assistance, please contact Nordic TV through the support contact details published on our website.
